Frequently Asked Questions (FAQs)

Question: What is the difference between Sublimation T-Shirts and Vinyl T-Shirts?

Answer: Sublimation is embedded into the shirt for a smooth feeling. Vinyl sits on the shirt.

Question: How do I contact you?

Answer: Please visit the Contact Us section and check Contact. We can be reached via phone at (706) 373-9954 or by email at latricetreasure@gmail.com. Please only leave one voicemail and only send one email. Allow 24 business hours for a response.

Question: When can I see a view of my item(s) before they are received?

Answer: You will be emailed with a mockup of your item(s) within 3-5 business days upon confirmation of your order.

Question: How do I know my order was placed?

Answer: You will receive a confirmation email to the email you provided at checkout.

Question: What if I need clarification about an item before I purchase it?

Question: Are you on any social media?

Answer: Yes, we are. Be sure to check out our Facebook & Instagram pages and be sure to give us a follow.

Question: When will my order ship?

Answer: Orders will ship within 7 - 10 business days after confirmation of acceptance of the mockup email review, depending on the size of the order. For large orders, please allow 10 -14 business days after confirmation of acceptance of mockup email review for shipping.

Question: Is my item eligible for a refund?

Answer: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Custom items can't be returned due to items being custom-made unless damaged due to shipping.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Custom items can't be refunded due to items being custom-made unless damaged due to shipping.